Refund policy

Last updated: October 20, 2026

Returns

Return eligibility depends on the item and the circumstances of your order.

Where returns are accepted, items must be returned in the condition in which they were received, unused and in their original packaging, unless otherwise stated in the return instructions or required by applicable law.

Please contact us before returning any item so we can provide instructions.

How to Start a Return

Contact our support team before sending an item back. We will review your request and explain the available return options.

Unless we state otherwise or applicable law requires otherwise, customers are responsible for return shipping costs for change-of-mind returns.

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives. If an item is damaged, defective, or incorrect, contact us as soon as possible with your order number and a description of the issue. Photos may help us review your request.

We will work with you to determine an appropriate resolution in accordance with our policies and applicable law.

Non-Returnable Items

Any product-specific return restrictions will be disclosed on the product listing or before purchase, where applicable. These restrictions do not limit rights that cannot be excluded under applicable law.

If you are unsure whether an item is eligible for return, contact us before sending it back.

Exchanges

Exchange requests are subject to product availability and applicable law. Please contact us before returning an item to ask about available options.

Refunds

Once we receive and inspect an eligible return, we will notify you whether your refund has been approved.

Approved refunds will be issued to the original payment method unless otherwise required by law or agreed with you. Your bank or payment provider may need additional time to process the refund.

This policy does not limit any rights you may have under applicable consumer protection laws, including rights relating to defective items, items that are not as described, or orders that are not delivered as required by law.

Contact Us

For return requests, cancellations, exchanges, or reports of damaged or incorrect items, please contact us at:

support@nuvrest.store

Please include your order number so we can assist you more efficiently.